FAQ & Support

Q1. When can l receive the goods?
A1.Usually about 12-15 days,you will receive the package,if shipping locally in Europe or or USA, you will receive about 5 days.Also need to according to your address and the working time of the logistics company

Q2. Which countries can ship to?
Customs clearance no pay tax fees countries: United States, Canada, Mexico, United Kingdom, Germany, France, Italy, Spain, Netherlands, Finland, Belgium, Sweden, Portugal, Poland, Czech Republic, Austria, Greece, Luxembourg, Slovakia, Ireland, Hungary, Bulgaria, Lithuania, Latvia, Romania, Slovenia, Estonia, Croatia, United Arab Emirates, Malaysia, Australia, Philippines, Indonesia, Thailand, Pakistan, Vietnam

Customs clearance need to pay tax fees countries: Switzerland, Malta, Serbia, Norway, Chile, Montenegro, Panama, Paraguay, Peru, Uruguay, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Jamaica, Nicaragua, Israel, Japan, Iceland, South Korea, Guam, Papua New Guinea, India, New Zealand, Guernsey, Liechtenstein, Jersey, San Marino, Gibraltar, Andorra, Albania, Antigua, Argentina, Bahamas, Bermuda, Brazil, Colombia, Costa Rica, Côte d'Ivoire, Martinique, Panama, Peru, Trinidad and Tobago, Uruguay, Venezuela, Nigeria, South Africa, New Caledonia, Kuwait, Kenya, Mauritius, Moldova, Botswana, Mozambique, Morocco, Bolivia, Puerto Rico

Q3. Do I have to pay extra for the freight?
A3. The shipping fee for each country and region is different, and the shipping fee will be displayed at the time of checkout, and will be calculated and settled together with the order amount

Q4. How do i make the purchase and what terms of payment do you accept? 
A4. Add goods to the shopping cart, and will be redirected to the payment method page when you checkout, you just select a supported payment method for settlement.

Q5. How to track the order logistics information?
A5-1. You can check the logistics information at http://www.17track.net according to the logistics tracking number. 
A5-2.It needs to arrange the flight, and after arriving at the local customs, it needs to wait for customs clearance.After customs clearance, it will be handed over to your local express delivery, then there will have logistics information.

Q6.Local express phone numbers in some countries:
A6-1. United States USPS Tel:1-800-222-1811 or 1-800-2758-777
A6-2. Royal Mail Tel: 034560006060, 08457950950, 03457740740
A6-3. Austria DHL Tel: 43820550505
A6-4. Ireland Tel: (+353 1 ) 705 7600
A6-5. Belgian: (+32) 2 201 23 45
A6-6. Sweden: (+46) 0771-410440 /0771-33 33 10 /0771-410440